At Diago Consultancy (“Company,” “we,” “us,” or “our”), we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, process, and disclose your personal information when you visit our website (the “Website”), engage our consulting services, or communicate with us.
If you do not agree with our policies and practices, your choice is not to use our Website or submit your information to us. By accessing or using this Website, you agree to this Privacy Policy.
1. Personal Information We Collect
We collect information that identifies, relates to, describes, or is capable of being associated with you (“Personal Information”).
A. Information You Provide directly to Us
- Contact Information: First and last name, business or personal email address, phone number, mailing address, and job title.
- Account & Profile Data: Usernames, passwords, and related credentials if you create an account on our client portal or platform.
- Inquiries & Communication Data: Messages, form responses, feedback, or records of correspondence when you request information or consulting services.
- Billing Information: Payment card details, billing address, and transaction history (processed securely via third-party payment processors).
B. Information Automatically Collected
When you navigate through or interact with our Website, we may automatically collect standard usage details through cookies, web beacons, and server logs:
- Device & Technical Data: IP address, browser type, operating system, device hardware, and internet service provider (ISP).
- Usage Data: Pages viewed, referring URLs, time spent on pages, clickstream data, and navigation patterns across our Website.
2. How We Use Your Personal Information
We use the Personal Information we collect for standard business and consulting operations, including:
- Providing Services: Delivering our consultancy, advisory, and client management services.
- Account Management: Creating, maintaining, and securing user/client accounts.
- Communications: Responding to inquiries, sending service-related notifications, updates, and administrative communications.
- Marketing & Promotions: Sending promotional materials, newsletters, updates on consulting solutions, or invitations to webinars/events (with your consent where required).
- Website Improvement: Analyzing website performance, user trends, and optimization to enhance client user experience.
- Contracts & Legal Compliance: Fulfilling obligations arising from contracts with clients, processing billing, and complying with applicable laws and regulatory requests.
3. SMS and Mobile Communications
If you elect to receive SMS notifications, alerts, or updates from Diago Consultancy:
- Consent: You consent to receive recurring automated SMS communications from Diago Consultancy at the mobile number provided.
- Opt-Out: You may cancel the SMS service at any time by texting “STOP” to our shortcode or number. Upon sending “STOP,” we will send an SMS to confirm your unsubscription status. Following this, you will no longer receive SMS messages from us.
- Support: Text “HELP” for assistance or contact us at marketing@diagoconsultancy.com.
- Data Privacy for Mobile: No mobile information will be shared with or sold to third parties/affiliates for marketing or promotional purposes. Text messaging opt-in data is kept strictly confidential. Standard message and data rates may apply.
4. Disclosure and Sharing of Personal Information
We do not sell, rent, or trade your Personal Information. We may disclose Personal Information to trusted third parties solely under the following conditions:
- Service Providers: Subcontractors, vendors, IT service providers, payment processors, and customer support providers operating under confidentiality obligations.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
- Legal Requirements: To comply with court orders, laws, legal processes, or government requests, or to enforce our contracts and protect the rights and safety of Diago Consultancy, our clients, or others.
5. Storage, Cross-Border Transfers, and Data Retention
- Storage & Transfer: Diago Consultancy is headquartered in the United States [or adjust to your primary operating country]. Personal Information collected may be stored and processed in jurisdictions outside your state or country, where data protection laws may differ.
- Retention: We retain Personal Information for as long as necessary to fulfill the purposes outlined in this policy, maintain active client relationships, resolve disputes, enforce contracts, and comply with legal or accounting obligations.
6. Security of Your Information
We implement reasonable technical, administrative, and physical security measures designed to protect your Personal Information against unauthorized access, destruction, loss, or alteration.
However, no security system or transmission over the Internet is 100% secure. You are responsible for keeping your account credentials and passwords confidential.
7. Children’s Privacy
Our Website and consultancy services are directed to businesses and adults. We do not knowingly collect or solicit Personal Information from children under the age of 16. If we learn we have collected Personal Information from a child under 16 without verification of parental consent, we will delete that information promptly.
If you believe we may have collected data from a child under 16, please contact us at marketing@diagoconsultancy.com.
8. Your Privacy Rights and Choices
Depending on your jurisdiction, you may hold specific rights regarding your Personal Information:
General Rights
- Access & Portability: Request details about the personal data we hold about you and receive a copy in a usable format.
- Correction/Rectification: Request that inaccurate or incomplete information be updated.
- Deletion: Request that we delete your Personal Information, subject to certain legal exceptions.
- Opt-Out of Marketing: Unsubscribe from promotional email communications at any time by clicking the “Unsubscribe” link at the bottom of our emails or contacting us directly.
9. Third-Party Links
Our Website may contain links to third-party websites, plugins, or services. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or practices.
10. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have questions, comments, or wish to exercise your privacy rights regarding this Privacy Policy, please contact us at: marketing@diagoconsultancy.com